We had contacted Jay Transportation in Swift Current to pack and move out items to Regina. Asked that the items remain in storage until another place was secured for us to move into. When the packer arrived they smelted like cannabis and were very slow moving. They took a break which I was OK with however they came back in after the break there was a very strong odor of cannabis from both packers. I put a call into Jays on May 20th to inquire about having our stuff delivered on the 1st. I left a message and did not receive a call back for 5 days. Upon receiving a call back we were booked to have our items delivered for the 1st. Received a call a couple days later saying they had over booked and would not be able to deliver to the 5th of the month. Upon delivering we discovered items damaged and missing. Proceeded to file a claim and received nothing but grief from the person I talked to. They claim items were delivered and we would not be compensated for them. Still trying to get some resolution ....We will not be calling this company or it affiliates to move us in the future!!!
Poor communication. Was overcharged. Had to ask for a proper bill. Got tossed from Jay's to Atlas . Everyone I dealt with was not telling me the same thing.Moving in day the time was not communicated . Disorganized . Card was charged before I got my stuff which I thought was unfair. Overall wouldn't use them again.
Friendly and accommodating. Jay's moving service was great. They were clear with their processes and there weren't too many surprises when it came to the move- which is always appreciated. The only challenge was that we asked for several quotes, which Terry was great about, but in the end- our actual move was overshot by quite a bit of weight- though they did their best to help double check and rescale to find the most accurate cost. Not really anyone's fault- it was a tough system to estimate weight. They will do their best to make things work for you. Calls may be delayed by a day or so, but I never felt worried about our stuff, and that's probably the best thing you can ask for.
Absolutely disgusted with this company. They shipped our possessions without our knowledge or permission just before Christmas after we requested heated storage (for a reason). This action allowed our possessions to be exposed to the extreme freezing temperatures, for a prolonged amount of time, without even having a civic address to ship them to. They could not tell us where our goods were after repeated requests and then claimed they were being stored in a secure location in Halifax. We found out later that they were being stored in a trailer at the drivers home location (nowhere near Halifax), after being toured all over eastern Canada. Our belongings should still be in their heated storage facility as per the original agreement and then shipped at our request.This company cannot be trusted with your possessions and they clearly do not look after them as if they were their own.(A claim they make in their paperwork). They do not stand by their quotes and have many hidden charges. This situation still needs to be resolved and all they seem to be doing is thinking up new charges rather than striving to come to a sensible solution.
We moved from Saskatoon to Regina with jays, we had excellent service on both ends! We had slight damage to only one piece of furniture!! They went completely out of their way to fix or replace the piece! The follow up was incredible and we are very satisfied! Would recommend to anyone!
Jay’s Transportation Group Regina Moving and Storage is a Canadian Moving Company based in Regina, Saskatchewan. Jay’s Transportation Group Regina Moving and Storage is located at 555 Park St, Regina, SK S4N 5B2, Canada.
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