Good sales & support experience. Purchased a new Whirlpool fridge that completely failed within one year of purchase. Then, failed again after major repair. Each time Continental provided a free loaner fridge. Can't blame them for the crappy fridge. However, this caused a huge problem for our family. If you buy a new fridge always get the extended warrantyEspecially if you purchase a Whirl-POO!
Will not shop at Continental again. Late in 2017 we ordered a corner sectional couch for our newly finished basement family room. When it came in, we arranged for delivery. Unfortunately the movers could not get it down the stairs. Because we knew that there would be a restocking fee if we didn't purchase something else at Continental, we picked two Love seats and a recliner as we knew they would fit down the stairs. When we went to pay for them, "oh, you have to pay a restocking fee"....... Something in the fine print..........Strike one. Today, we had a Continental flier come in the mail. In this flyer, each love seat we had purchased was nearly $100 cheaper. A quick look at their policies told us that under 30 days since the purchase, if we found a lower advertised price, we could get the difference.. Off we went to the store. At first the sales person agreed to it, but only for store credit. Strike two. Then the manager came out and said we didn't qualify for price matching,,,, more fine print. Strike three! So we left, telling them that we wouldn't be back. We read through their price matching "fine print". Turns out that pretty much everything is excluded "clearance items, Boxing Day specials and time limited sales". (how many sales aren't time limited?) If they really appreciated our business and wanted us back, they might have considered offering us a partial reduction or something, other than saying "there it is in the fine print". We definitely have had better customer service at other furniture stores. We will be spreading the word to all our friends and family. So, if you decide to shop at Continental, use the old shopping rule "buyer beware"!
We hunted thru every major furniture store in Regina to find the perfect reclining love seat. Best approach, best service, best selection was at Continental hands down. Shannon our sales person was awesome, so helpful, and went to bat for us to help make the sale happen. Five stars and three cheers well deserved!!
We have purchased a few items from continental and every time the experience was great. Great products, great service from the sales staff to warehouse employees. Really friendly and do whatever it takes to ensure you have a good experience.
Love love love my new furniture for our family room. Took some time however I was well aware of the timeline. More than professional help and remembered us from a previous purchase a couple of years ago. Cannot say enough about the guality and caring of the staff. Thank you ladies!!!!
Continental Furniture & Appliances is a Canadian Furniture Store based in Regina, Saskatchewan. Continental Furniture & Appliances is located at 1155 Halifax St, Regina, SK S4R 8T2, Canada.
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