If -5 stars were a thing, that would be my review. WILL NEVER DEAL WITH 24 HOUR ANIMAL CARE CENTRE AGAIN! I was in today with my family, our dog was not doing well, while my brother was in the exam room with our dog, the receptionist was quite rude and rather fake, extremely unprofessional and had zero sympathy for us while we put our dog to rest. She gave wicked attitude, not only that, but she also scolded an employee for not knocking on the door, in front of my family. Unprofessional. The receptionist, I believe her name started with an O, but Im unsure, while we were waiting to hear whether we would get a loan to help pay for the treatment, which, is extremely high, while families are at a very low point having to put their beloved dog to rest, the clinic makes the patients pay over $500, fees are fine, however, $500 is extremely high, especially for families to fork over at one of their lowest times, she was giving us attitude and glaring while she scoffed at us. When animals are sick, or needing medical attention fast, the fee is to be paid before anything is done, so, if people cant afford it all right that second, and they need to try and contact other people to get help, the receptionist hounds and gives attitude if you simply tell her you are trying to figure it out. I feel she should not have a job working with people on a day to day basis and with animals if she, 1, doesnt have a heart, 2, cant have the least bit of compassion and 3, doesnt know how to properly speak with customers. This receptionist, has never been a good employee. I have dealt with her in the past, and she has always been extremely rude. When we needed the meds for our dog in the past few months, if she would answer, she would always take my number, look at the file, say she was going to put me on hold, but instead hang up. Every. Single. Time. She does not make a good face for the company, she is the first and last person people see, it should be pleasant. But instead, because of her attitude and the way she treats her patients/customers, people do not see it as a friendly environment. I know I sure dont. As well, when it was time, a male came into the exam room to take our dog to the back for a catheter, our dog did not want to get up and go as he was getting less and less energetic, I grabbed the leash, and got him to his feet. Instead of the guy asking one of us to help or being patient, he tried to lift him, but when our dog made a noise, he went to go get a mussel. Im sorry, but when animals go to a vet, they get anxious. Just like when humans go to the doctor, it is not always a pleasant experience and anxiety is a very common thing in dogs. I, because I was patient with him, got our dog to the door and in the back. The guy was rude and told me to go back even though I was just preventing our dog from being put in a mussel, to me, it isnt very inhumane. The way we were all treated today, was sickening, it was extremely unprofessional and none of my family or our friends will be returning as everybody now knows how we were treated during the time we had left to spend with our beloved dog.
My dog cut open in between her toes, so I took her in on a Sunday to have it checked out. All the staff were super friendly! I've had some bad experiences in the past at this clinic, as well as read some bad reviews, but tonights visit definitely changed my mind. I would for sure go back to this clinic. The vet we saw was fantastic and explained everything to me!
This vet has lost our business. I agree with the multitude of other reviews saying that they are only out to make money. I took my dog in for his annual check up and it was fine, despite the fact that they always try to guilt you into buying overpriced products from them. Two weeks later when our travel plans changed and we needed to board our dog, I took him in to get a Bordatella vaccine. Imagine my surprise when they slapped me with the cost of ANOTHER annual checkup just to get a $20 shot! I would have understood a small fee for the vets time to administer the vaccine, but a $100 fee for an annual check up that had just been done 2 weeks ago?! That, ladies and gentlemen, is a money grab. When I mentioned to the receptionist that no one told me that would be charged, she gave me a weak, sorry no one told you. She also said that they do an annual exam every time you take a pet in. This is completely unnecessary do humans get a physical every time they see their doctor or to get a vaccine? No, we dont. And if its an annual check up then if you have done it yourselves in the past 12 months, then no client should have to pay for it again. I will never take my dog here again and will actively recommend others against using this vet.
Ive read other reviews about this place that concerns me, but I have never had a negative experience here. I take my animals here for mostly late night emergencies and have went a handful of times (my cats are trouble makers). The staff here have always treated me and my animals very kindly! I have always paid a bit more than I think my usual clinic would charge, but I assume its a late-night fee. My favourite visit was when a training vet actually sat on the clinic floor with me and explained some nutritional information to me I was confused about. She was amazing!
We called this morning to get our dog in today (a Sunday) and they were very accommodating. All the staff working were super friendly, and the Vet we had was very nice, thorough, explained everything to us and was very up front about costs and options for additional tests and treatments. She genuinely cared about what was going on with our dog and was super nice to him as well, even when he got a little nippy!
24 Hr Animal Care Centre is a Canadian Veterinary Care based in Regina, Saskatchewan. 24 Hr Animal Care Centre is located at 1846 Victoria Ave E, Regina, SK S4N 7K3, Canada.
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